At PureRealm, we believe technology should respect your attention — and your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We've kept this document as plain and readable as we can.
1. Who We Are
"PureRealm," "we," "us," and "our" refer to Shanghai Jingjie Feifan Intelligent Technology Co., Ltd., a company registered in Shanghai, People's Republic of China, and its websites, applications, and services (collectively, the "Services").
Our registered address is No. 2985 Yexiao Road, Yexie Town, Songjiang District, Shanghai 200000, China. You can contact us anytime at hello@purerealm.ai.
2. Scope
This Privacy Policy applies to:
- Our website at purerealm.ai
- Mobile and desktop applications we publish under the PureRealm brand
- Email and customer-support communications you send to us
Individual apps may have their own privacy details that supplement this policy. Where an app's specific notice differs from this document, the app-specific notice controls for that app.
3. Information We Collect
3.1 Information you provide directly
When you contact us by email or sign up for product updates, we collect the email address and any content you choose to send. We do not require you to create a general-purpose PureRealm account to browse our website.
3.2 Information collected automatically
When you visit our website, our hosting provider (Cloudflare) automatically logs standard request data such as IP address, browser type, referring page, and timestamp, for security and abuse prevention. We do not use this data to build advertising profiles or track you across other websites.
3.3 Information from our apps
Our applications are designed to keep your data local on your device whenever possible. Some apps may, with your explicit permission, sync data to your private iCloud account or to a service you choose. Specific data practices for each app are documented in that app's "Privacy" disclosure on the App Store and within the app itself.
4. How We Use Information
We use information for these purposes only:
- To provide our Services — for example, delivering features you've requested or syncing your data to your own iCloud.
- To communicate with you — responding to support requests, sending essential service notifications, or (only if you've opted in) product updates.
- To keep our Services secure — detecting and preventing abuse, fraud, and unauthorized access.
- To comply with legal obligations — when required by applicable law.
5. How We Share Information
We share information only in these limited circumstances:
- Service providers we depend on to operate, such as Cloudflare (web hosting, email routing) and Apple (App Store distribution, iCloud sync). These providers process information solely on our instructions and under their own privacy policies.
- Legal compliance — if required by law, court order, or regulatory authority with proper jurisdiction.
- Corporate transactions — in connection with a merger, acquisition, or asset sale, with continued protection of your information.
We do not sell your personal information to anyone, for any purpose.
6. International Data Transfers
We are based in China, and our service providers (such as Cloudflare and Apple) operate globally. Information you provide may be transferred to, stored in, or processed in countries other than your own. Where required by law, we use appropriate safeguards such as standard contractual clauses to protect your information during these transfers.
7. Data Retention
We retain personal information only as long as necessary to provide the Services and for legitimate, essential business purposes such as keeping accurate financial records, complying with legal obligations, and resolving disputes. When we no longer need information, we delete it or anonymize it.
8. Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access — request a copy of the information we hold about you.
- Correction — ask us to correct information that's inaccurate.
- Deletion — ask us to delete information we hold about you.
- Objection — object to certain uses of your information.
- Portability — receive your information in a portable format.
- Withdraw consent — where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, email privacy@purerealm.ai. We will respond within the time period required by applicable law (typically within 30 days). We may need to verify your identity before completing your request.
9. Children's Privacy
Our Services are not directed to children under 13 (or the equivalent minimum age in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact privacy@purerealm.ai and we will delete it promptly.
10. Security
We apply administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access. No system is perfectly secure, but we work hard to protect your information and to inform you promptly if a security incident affects your data.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties; please review their privacy policies before providing them with your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last Updated" date at the top of the policy. If the changes are material, we'll notify you through our website or by email before the changes take effect.
13. Contact Us
For privacy-related questions, requests, or concerns, please contact:
- Email: privacy@purerealm.ai
- General inquiries: hello@purerealm.ai
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Mailing address:
Shanghai Jingjie Feifan Intelligent Technology Co., Ltd.
No. 2985 Yexiao Road, Yexie Town, Songjiang District
Shanghai 200000, China